COVID-19 Support

Find below some useful information surrounding COVID-19 and staying safe.

COVID-19 Support

During these uncertain and difficult times, it is important that we know some of the crucial information to stay safe with the COVID-19 pandemic and also how we can look after our own mental and physical well-being.

YES Project Free Phone

We are now open Monday – Friday from 12pm – 6pm. We are now able to offer face to face sessions so please do come to our drop in (whilst observing current guidelines). We also have a free phone number that you are able to call during these times and a youth worker will be on hand to have a chat.

Free Phone – 0800 7350 010

Text – 07797 778424

Email –

Please feel free to call for any issues or concerns that you may have at this current time, whether or young person or parent/guardian, we have someone who you can talk to.

We will also be continuing our counselling service via phone call and now face to face appointments. COVID-19 Helpline

If you think you may have the virus, call the helpline on +44 (0)1534 445566. Don’t visit your GP surgery, pharmacy, hospital or any other Government buildings.

The line is open every day from 8am to 8pm. If you call outside these times, or if the line is busy, leave a message and someone will call you back.

If you’re very unwell and need an ambulance phone 999 and tell them your symptoms and travel history.

Helpline – 01534 445566

Please also visit the website for current and up-to-date information surrounding the latest news on COVID-19 and what is in place. Whether it is information around social distancing, self isolation or the latest lockdown guideline. Please find them below.

Connect Me

To ensure that help and support reaches Islanders who need it most during the coronavirus pandemic, the Government is working closely with the Parishes, voluntary and community sector and local businesses to get the right help to Islanders when they need it.

If you are:

  • in financial hardship
  • need help accessing any of these services
  • are looking for help for someone else

Connect Me

Recommended Resources

Where to go for support?

There are plenty other agencies and organisations around that can help you in your time of need.

Emotional Support

For emotional support you can go to:

Listening Lounge

The listening lounge offers free online therapy, counselling or peer support for over 18s and can be accessed everyday from 10am – 10pm.

Call: 01534 886793
Website: Listening Lounge

Mind Jersey

Mind Jersey offers multiple ways of help including family support, peer support and signposting. They can be called for free or emailed.

Call: 0800 7359404
Website: Mind Jersey


Liberate Jersey has just started their new counselling support service, which is open for anyone for a number of different reasons. Check out their website for more information and to sign up.

Website: Liberate Jersey


As always Samaritans are available to call for free anytime for someone to talk to if you are in a crisis or if you just need to have a chat with someone.

Call: 116 123
Website: Samaritans Jersey

Children and Young People

Children and Families Hub

If you have concerns for yourself or for someone you know, please contact the Children and Families Hub who have a skilled and experienced team waiting to offer you support.

Call: 01534 519000

NSPCC Childline

If you are under 19 and would like someone to talk to please contact Childline who are there to listen or offer online counselling support.

Call: 0800 1111
Website: Childline

Emergency Services

If you have an emergency and require immediate help then please call the emergency services.

Call: 999

Boots Safe Space

All Boots pharmacies in Jersey are now offering access to safe spaces in their consultation rooms to victims of domestic abuse, where they can contact specialist domestic abuse services for support and advice.

The scheme is in response to the desperate situation facing many victims who are isolating with perpetrators during the lockdown.

Please visit the below link to view when certain Boots pharmacies are open:

Boots Opening Times

Emergency Housing/Money

Emergency Housing

If you are at risk of immediate harm by staying at your home, or do not have somewhere safe to stay, we can help direct you to emergency accommodation. Please contact the emergency housing team on:

Emergency Money Support

If you are in need of income support you can receive this if you are living independently and in need. Please either see the income support information on or call them for support.

01534 444444

CRESS Scheme

Covid Related Emergency Support Scheme (CRESS) is our emergency scheme to support people who have:

  • been working in Jersey for less than 5 years, and
  • lost their full-time employment income because of the coronavirus (COVID-19) pandemic

If you have been in Jersey for more than 5 years you must apply to Income Support.

We have also launched the Government Co-Funded Payroll Scheme, which will refund employers in eligible businesses a proportion of their wage bill. Workers should contact their employer to check if they are covered by the Payroll Scheme. It also covers self-employed workers.

For workers who are not covered by the Payroll scheme CRESS provides weekly payments to cover basic costs.


Call: 01534 444444

Recommended Resources

Salvation Army Foodbank

The Salvation Army will still be running their foodbank service. They will be open from Monday – Saturday from 11am – 3pm.

For anyone who is unable to obtain or afford food, please either call or email Salvation Army.

Call – 01534 872270

Email –

They will trust people to be honest and access this only if they need it. Those who are self-isolating will be offered delivery.

Please do not attempt to go to Minden Place.

Recommended Resources


Volunteering in your Community:

If you would like to volunteer to help support vulnerable people during the current coronavirus (COVID-19) pandemic, you can:

  1. Go to – if you need help to access the website, contact your Parish Hall
  2. Register your details
  3. Select ‘I want to volunteer’ and in the INTERESTS field, select the new ‘COVID-19 (Coronavirus) – Call for Volunteers’ option

Please be patient as you may not be needed straight away but will likely be needed eventually, so it is good to be registered now in case you are needed in the future.

Recommended Resources

Princes Trust Support

For those young people who are currently involved with or have been involved with the Princes Trust, they have set up a dedicated Coronavirus Support Hub.

This has information to help with:

  • Finding further opportunities
  • Gaining well-being advice
  • Building confidence
  • Professional skills
  • CV Support

Please visit the website below to find out this information.

Recommended Resources

GCSE's, A and AS Levels

For those of you who were supposed to be sitting school exams over the next couple months and are concerned about what grades you may be receiving, please see the information below.

Awarding Process

  • Students will be awarded a grade based on predictions given by teachers
  • Ofqual will provide calculated grades reflecting the performance of students as fairly as possible


  • Teachers will submit their judgement about what grade they believe students would have got if exams went ahead
  • This will include evidence from mock exams and non-exam assessments
  • Exam boards will combine this with prior attainment to create a fair grade


  • Students will have an option to sit exams early in the next academic year (2021)
  • Grades will be the same as if exams had gone ahead
  • Students can make an appeal if they believe the correct process has not been followed

International Baccalaureate

  • Students will be awarded a certificate which reflects their previous standard of work. Based on coursework and previous quality of work


Stay Safe

Stay Connected

Try to talk to someone about your feelings and keep in touch with those you care about

It is more important than ever to stay in touch with your loved ones as many of us will either be self-isolating at home or at best social distancing. Be it a text message, a phone call, a video chat or a letter via carrier pigeon, there’s lots of ways we can keep in touch from a distance.

Stay Informed

Try to only use reputable sources to gather news and information (

Unfortunately, due to the amount of social media around at the moment, there is also a lot of misinformation being spread which can be more harmful than good. Try to turn off the news and take a break from social media as this can just cause anxieties to grow. When searching for the right information try to only use one or two reputable sources such as and the WHO website.

Stay Healthy

Try to clean your hands regularly, eat healthy and exercise whenever you can

It is very important to look after your physical health at all times, but especially now. Washing your hands regularly and keeping up basic good hygiene is important to help stop the spread of the virus, however, try not to focus too much on this as over washing can also be harmful. Try your best to eat as healthy as you can but don’t feel bad about indulging in some treats now and then, you deserve it! Also try to exercise a little bit each day, this may be going for a little run, cycle or walk (keeping your distance from others) or maybe doing some star jumps or dancing around your home can also keep you active.

Stay Relaxed

Try to find activities you enjoy such as music/films/arts & crafts/games

Being stuck at home doesn’t have to be a bad thing, this could be an opportunity to spend some time on your favourite hobbies or learn a completely new skill. You could finally watch that Netflix series or read that book that you haven’t had the chance for. Maybe you fancy learning a new instrument, want to give baking a go, creating something with paint or paper or any other bits you can find around the house. Or maybe you’d rather play some video games or create a video. There are lots of things that can keep you busy, you might just need to think about what it is you like and want to do.

Stay Aware

Try to practice mindfulness and get fresh air to reduce any stress

Where possible you should try get some time outside, maybe go for a little walk or even just step outside, take a few deep breaths and then go back in. Fresh air is great for both your physical and mental well-being. People often talk about mindfulness and meditation but maybe you first thought you wouldn’t have time or it wasn’t for you, perhaps now this has changed. Search up on YouTube or download an app and off you go; find a quiet spot and try to only think about things that are happening there and then.

Prefer to ask us a question in person?

Get in touch to arrange a meeting and get support

Get in Touch

Find Us

Youth Enquiry Service, The Link, Eagle House, La Colomberie, St Helier JE2 4QB

Call Us

01534 280530

Text Us

07797 778424

Email Us